Support

Billing Policy

Colonial Times Accepted Methods of Payment

In Store Payments
Cash, Cheque, Debit, Visa, MasterCard, Discover, and AmEx

On-Line Payments
Visa, MasterCard, and PayPal

On-line payments are done over a secure network, credit card numbers are not stored on our server.

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. Colonial Times reserves the right to cancel an order if a pricing error was made. 

Mailing Address For Check/Money Orders


     Colonial Times Clock Inc.
     20 Benjamin Road
     Waterloo, Ontario
     N2V 2J9

Shipping Policy

Turnaround time

All orders are normally shipped within 2 - 3 business days.

Carriers


We use the following carriers to deliver our orders:

Canada Post
UPS
FedEx

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Canada Post mail may not have tracking numbers.

Shipping Rates

Colonial Times sends shipments worldwide and is commited to finding you the best rate.The rate charged for the shipping of your order is based on the items and/or  weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be for your order. If you are located outside of Canada this cost will include all brokerage charges as well unless otherwise noted. There will be no surprise charges upon delivery. Most Howard Miller items are free shipping and will be marked as such.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.